Help center
Help Center FAQ
Learn about OVVO natural gemstones, customization, sizing, care, shipping, and support before placing an order.
Quick answers for a smoother custom jewelry experience.
Design
Customization, crystals, and bracelet setup.
Order
Sizing, production, shipping, and returns.
Care
Daily wear, storage, and support.
Before you order
Find the answer, then design with confidence.
Design & Energy Formula
OVVO Energy Formula is a crystal bracelet design experience. You can explore natural stones, build a personal bracelet, save a formula, and use the Studio to refine the final look. Energy language is used for style, culture, color, and personal ritual, not for medical, financial, or guaranteed life outcomes.
Open Bracelet Studio, choose your wrist size, then add beads, spacers, pendants, or a Smart Generate formula. You can reset the design, save the formula, or review it before adding it to cart.
Yes. Open Design Gallery, choose a formula, and use Clone in Studio. The materials and intention will be brought into the Studio so you can adjust the bracelet before ordering.
No. Crystal meanings, chakra language, zodiac references, and Eastern astrology layers are cultural and styling references. They do not replace professional medical, psychological, legal, or financial advice.
Saved formulas can appear in My Energy Formulas when you are signed in. The browser may also keep a local archive on the same device as a fallback.
Natural crystals vary in color, pattern, inclusions, transparency, and polish. Studio previews and product photos guide the composition, while the final bracelet depends on the actual stones selected for production.
Sizing, Orders & Production
Measure around your wrist bone with a soft tape, then add comfort room depending on whether you prefer a snug, regular, or loose fit. The Size Guide gives practical measurement steps.
Please check the crystal mix, bead size, wrist size, wrap mode, quantity, price, shipping address, phone or email, order note, and gift blessing before confirming. Custom pieces are made from your selected formula.
If the order has not entered material picking or production, contact support as soon as possible. Once materials are prepared, production has started, or the parcel has shipped, changes may not be possible.
Most custom bracelets need 2 to 5 business days for formula review, material picking, production, and quality check. Complex designs, stock checks, holidays, or support confirmation can extend that timing.
OVVO custom orders use statuses such as Formula review, Material picking, In production, Ready to ship, Shipped, and Needs confirmation. You can view the status from your account order area after signing in.
Yes. The Formula Review step lets you add an order note and a gift blessing. These notes are saved into the order so the production team can read them.
Not yet. Payment is intentionally paused during the Feiniu test stage. The cart, checkout, order formula, and production workflow can be tested first; real payment settings should be completed before commercial launch.
Shipping, Returns & Support
After shipment, tracking details can appear in the order details or My Energy Formulas order card as Delivery Update, including carrier, tracking number, tracking link, and final bracelet photo when available.
Delivery time depends on the destination, carrier, customs, and local handoff. The Shipping & Returns page gives the current store-level estimate, and the tracking link should be treated as the most accurate carrier update.
Custom bracelets are made according to your formula, wrist size, and notes. Non-quality returns are usually limited. If an item is damaged, incorrect, or missing parts, contact support with photos as soon as possible.
First check the wrist measurement and fit choice used when ordering. If the issue comes from incorrect production, support can help review photos and measurements. If it comes from customer measurement changes, resizing may require an additional service fee.
Natural stones often have inclusions, ice cracks, color bands, clouds, mineral marks, or tone differences. These are not always defects. Clear damage, wrong items, or major mismatches should be reported to support.
In many cases, restringing, resizing, or replacing parts may be possible. Availability and cost depend on material condition, labor, return shipping, and the original order details.
Please provide the order number, issue description, overall product photo, close-up detail photos, packaging photo, and unboxing video if available. Complete evidence helps support review the case faster.