Important note: This Privacy Policy is a practical OVVO store draft for testing and pre-launch preparation. Before commercial launch, it should be reviewed by a qualified legal professional for the regions where OVVO sells, including the United States, the European Union, the United Kingdom, California, and any other applicable market.
Who We Are
OVVO is an online crystal bracelet design and shopping website. The store helps customers explore natural crystal materials, create personalized bracelet formulas, save energy profiles, review custom designs, and place made-to-order jewelry requests.
Information We May Collect
To provide the site, account, cart, custom bracelet, order, delivery, and support features, OVVO may collect contact details, account information, billing and shipping addresses, order records, selected bracelet formulas, wrist size, design notes, gift messages, energy profile inputs, support messages, uploaded evidence for after-sales cases, cookies, device information, access logs, and security data.
Birth and Energy Profile Inputs
When you use Find My Formula or OVVO Energy Profile, you may choose to provide birth date, birth time, birthplace, style intention, and similar inputs. OVVO uses these inputs to generate color cues, crystal suggestions, and styling directions only. These features are not medical, psychological, financial, or fate-prediction services.
How We Use Information
We use information to operate the website, remember cart sessions, save formulas, prepare custom orders, communicate about production, provide delivery updates, handle customer support, prevent fraud or abuse, improve user experience, troubleshoot errors, maintain security, and comply with applicable legal obligations.
Payments
During the current Feiniu test phase, real online payment is intentionally paused. Before commercial launch, payment providers may process payment information according to their own privacy and security rules. OVVO should not store full payment card details on this WordPress site.
Sharing Information
We do not sell personal information. We may share the minimum necessary information with service providers that help run the store, such as hosting, email, analytics, fraud prevention, payment, shipping, customer support, or technical maintenance providers. We may also disclose information when required by law or to protect users, OVVO, and the integrity of the service.
Images and Custom Design Content
Formula previews, support photos, final bracelet confirmation images, and other uploaded or generated content are used to complete the relevant design, order, delivery, or support service. OVVO should not publicly use private customer images for marketing without permission.
Cookies and Analytics
The site may use cookies and similar technologies to keep the cart working, remember login sessions, protect checkout, understand performance, and improve the customer experience. You can manage browser cookie settings, but some store features may not work correctly if essential cookies are blocked.
Data Retention and Security
We keep information only for as long as reasonably needed for store operation, order records, legal compliance, dispute handling, security, and backups. We use reasonable technical and administrative measures to protect information, but no internet service can guarantee absolute security.
Your Choices
You may contact OVVO to request access, correction, deletion, or other privacy-related help, subject to identity verification and applicable law. Some order or transaction records may need to be retained for legal, tax, fraud prevention, or dispute purposes.
Children
OVVO is not intended for children under the age required by applicable law to consent to online services. If a parent or guardian believes a child has provided personal information, please contact us so we can review the request.
Policy Updates
We may update this policy as the store, laws, payment settings, shipping providers, or business operations change. The updated version will be posted on this page with the latest modification date.